For starters, we use Agile methodologies. In software development, Agile project management allows you to react and adapt quickly to changing requirements while keeping focus on user based requirements. As a result we spend more time focusing on the user experience than planning the backend systems that will deliver the public interfaces. A simpler way to put it is that traditionally software shops can spend a great deal of amount of time in planning things they know how to do and spend little time thinking about the user experience. So in our Agile shop we assume we know how to do things like making data connections and creating software packages that talk to one another. We focus more on what are called User Stories, which are then used to plan and test the product we develop..." Read more...